Listings

ACTIVITIES

Please check the “Activities” section of this room directory or you can contact Reception by dialling “9” on the telephone in your room.

ADAPTERS / CHARGERS

The local voltage is 230V/50 Hz/16A. Please find some models in your private-bar cupboard, available for 15€.

AIRPORT

Lisbon International Airport is located 9 km from the Hotel. If you require an airport transfer, please contact Reception.

ADAPTED ROOMS

The hotel provides specially equipped rooms to accommodate guests with any mobility impairment, as well as wheelchairs. If you need any additional support, please contact Reception by dialling “9” on the telephone in your room.

AIR CONDITIONING

You will find an individual remote control in your room, to adjust the temperature to your liking. If you need any further information, please contact Reception by dialling “9” on the telephone in your room.
The remote control is placed on the wall in your room. The card must be inserted in the slot at the entrance in order for the air conditioning to work. Doors and windows must also be closed. For more information or assistance, please contact Reception by dialling “9” on the telephone in your room.

AMENITIES

We were delighted to discover that our guests love our toiletries and room amenities. If you would like to purchase our products please contact Reception by dialling “9” on the telephone in your room OR BY CLICKING HERE.

ASSISTANCE WITH BAGGAGE

If you need assistance with your luggage, please contact the reception team using the number “9” on your room phone.

ATTRACTIONS IN THE AREA

Beyond the traditional attractions that Lisbon has to offer, we are available to help you create unforgettable moments. Please do not hesitate to ask us for help in building your itinerary.

AUDIO-VISUAL

We offer the latest technological SMART TV models with several Portuguese and international channels. Bluetooth speakers are available in each room and in the suites. Please contact Reception if you need any additional information by dialling “9” on the telephone in your room.

ANIMAL POLICY

Sublime Comporta Lisboa is a pet-friendly hotel. For the convenience of all guests, your pet must be accompanied by a leash at all times when taking it for a walk. We ask that you please collect all your pet’s waste and help us provide the cleanest and most hygienic accommodation possible. A deposit of €200 will be requested upon check-in for any possible damage that may occur during the stay. A daily fee of €50.00 will also be charged due to the extra cleaning that will be necessary.

ATM SERVICE

ATM machines are available at nearby locations. Please contact Reception by dialling “9” on the telephone in your room for more information.

BREAKFAST

“The perfect way to start your day”
Breakfast is included in the daily room rate and is served from 7 am in  Davvero restaurant, located on the ground floor (0). Our breakfast is available all day in Continental Breakfast format and includes all extras you can imagine until 12pm. After 12pm you can order your breakfast at no additional cost from the comfort of your room.
If you prefer/need to leave the hotel before the aforementioned time, please inform our reception staff and we will gladly prepare an early takeaway breakfast.

BALANCE

The hotel provides scales upon request. If you need any additional assistance, please contact reception using the number “9” on the telephone in your room.

BANKING

Banking hours are Monday to Friday from 8 am to 3 pm. If you need any additional assistance, please contact Reception by dialling “9” on the telephone in your room.

BUSINESS CENTER

We can provide a laptop computer for guests to use.  There is a photocopying service available at an additional cost. Please contact Reception by dialling “9” on the telephone in your room.

BREAKS OR MISSING ITEMS

Any breakage and/or missing items in your room will be the guest’s responsibility and you will be charged accordingly. Please find the value of each item in your room on the following LINK

BAGGAGE SERVICE

Our reception team is available to assist you with your suitcase at any time of the day. The hotel has a secure storage room to store your luggage after check-out, should you need it. Please contact the reception team using the number “9” on your telephone.

BABYSITTING

To book a babysitter please contact Reception. This service is subject to an additional cost.

CHECK-IN TIME

Check-In time is at 3pm. Early check-in is possible subject to availability. You can confirm this when you make your reservation or at Reception.

CHECK-OUT TIME

Check-out time is until 12 noon. Please ask our reception staff to store your luggage until the time of your departure.
Late checkout always subject to availability. Please contact Front Desk as an additional fee may be charged.

COFFEE AND TEA

All rooms in the hotel are equipped with coffee machines and coffee pods. Tea is also available. If you need a refill ther isn’t any aditional cost.

CREDIT CARDS

The following card are accepted Visa, Master Card, debit cards and American Express. For other credit arrangements, please contact Reception by dialling “9” on the telephone in your room.

CASINO

The Lisbon Casino is located in the Parque das Nações area, 12 km from the Hotel. The Estoril Casino is located about 28 km from the Hotel. For additional information, please contact Reception by dialling “9” on the telephone in your room.

CRIBS / COTS

Cribs or Cots are available at a extra cost of 30€,  subject to availability. Please contact Reception by dialling “9” on the telephone in your room.

CONCIERGE

Our reception staff will be happy to provide information about Lisbon and the surrounding area, including monuments, activities, restaurants, sports, shopping, and local attractions. Please contact Reception by dialling “9” on the telephone in your room.

CHANNEL GUIDE

Please find the list of channels on the TV menu in your room.

CAR RENTAL

For more information, please contact the reception team by dialling “9” on the telephone in your room.

CURRENCY EXCHANGE

In Portugal, currency exchange can only be carried out at a Bank.
Please contact Reception by dialling “9” on the telephone in your room for more information.

CHILDREN’S PLAYGROUND

There is a children’s playground which is a 15-minute walk from the hotel, in Parque Eduardo VII. For directions, please contact Reception by dialling “9” on the telephone in your room.

DRY CLEANING AND LAUNDRY

Laundry bags are available in your room’s closet, along with a form. Please fill in the document provided and place it with the clothes in the bag. We ask that you leave it in a visible place in your room so that it can be collected by our housekeeping team, or contact the reception team through the number “9” on your room phone, in order to have it washed and returned within a period of time. 24 hours. Dry cleaning is carried out outside the hotel with a partner company we trust. We recommend not to send delicate garments to dry cleaning.

However, if you wish, it will be delivered within 48 hours. Please contact the reception team using the number “9” on the telephone in your room. The laundry received by 22:00 will be delivered the next day by 12:00. For same-day Express service, it must be requested by 12:00 and will be subject to a 100% surcharge. The Hotel is not responsible for clothes that deteriorate, due to wear and tear or manufacturing deficiencies. The maximum liability of the Hotel will be 10 times the value of the service provided.

DOCTOR

If you need medical services, our reception team can help you with this service. Please contact Reception by dialling “9” on the telephone in your room.

DRYERS

Dryers are available in all rooms in the bathrooms.

DO NOT DISTURB SIGN

In order to ensure that you will not be disturbed, please place the card provided on your door.

EXTRA BED

The Hotel offers extra beds in some types of rooms at an additional cost of 60 euros. Please contact Reception by dialling “9” on the telephone in your room.

ELECTRICITY

The local voltage is 230V/50 Hz/16A. For any questions regarding adapters and chargers please contact Reception by dialling “9” on the telephone in your room.

EMERGENCIES

Notify reception immediately using the number “9 ” on the telephone in your room for further information.

To ensure your confidence and comfort, we advise you to read the safety section in this directory as well as the evacuation instructions, as follows:

EVACUATION INSTRUCTIONS:

There are evacuation signs scattered throughout the hotel. In case of an emergency, do not panic!

EXPRESS MAIL / PARCELS

Express mail or courier service is available and can be arranged by Reception.

EMERGENCY EXIT

 Please check the back of your room door to locate the emergency exit closest to you.

EMERGENCIES AND FIRE

All common areas and rooms are fully protected with a smoke detector and alarm system. In case of fire, please keep calm and move to the meeting point designated on the emergency plan, which is located inside your room.
Please contact Reception by dialling “9” on the telephone in your room for more information.
Please do not try to put out the fire, move away from the hazardous area as quickly as possible, following the emergency signs until you are outside the building. Please assemble at the closest outside meeting point to your room.

In order to encourage our guests to develop safety habits, we offer the following suggestions:

• Safely investigate all features of the hotel you are staying in. Locate emergency exits, alarms, fire extinguishers and fire houses near your room as well as how to get to them under adverse conditions.
• If you leave your room, take your key with you, walk to the nearest fire exit, stay as low as possible, and stay away from the smoke area.
• If you are in your room, fill the bathtub with water, wet the sheets, and place them around the door. Turn off the air conditioning, block any openings where smoke may enter, contact Reception by dialling “9” on the telephone in your room, tell the Receptionist your name and your room number and explain that you will be staying inside.
• Stay in the lowest position possible if there is smoke in the room.
• Keep a wet cloth with you in order to cover your nose and mouth. 
• If the doors and walls are hot, pour water over them using an ice bucket or a rubbish bin.
• Safely remove the curtains from the windows. Please be aware that you should not break any windows and that they should be kept closed. If you feel that the air outside is still clean you may open the window a little.

ELECTRONIC KEYCARD

The room keys are magnetic. They are valid from the moment they are handed in at check-in until 12 noon on the day you check out. They should not be kept together with mobile phones and must be returned to Reception upon check-out. If you lose your room key, please inform Reception immediately. In case of any difficulty or the need for late check-out, please contact Reception by dialling “9” on the telephone in your room.

EXERCISE / GYM

Sublime Lisboa has a partnership including special prices with Clube VII – Health, Fitness & Racquet Club,  which is few minutes walk away.
To enjoy this space, please contact Reception by dialling “9” on the telephone in your room.a 

FRONT DESK

 Our reception is open 24 hours. For any information, please contact the reception team using the number “9” on the telephone in your room or go to floor 0.

FIREPLACES

The fireplaces in some rooms are merely decorative. Please do not try to use them.

FIRST AID

The Hotel has a first aid kit in each operational department. Please contact the reception team using the number “9” on the telephone in your room.

GOLF
For more information about the golf courses in the Lisbon area and the surrounding areas please contact Reception by dialling “9” on the telephone in your room.

HOUSEKEEPING

Our housekeeping team provides a room cleaning service between 8 am and 10 pm every day.
The housekeeping service occurs twice daily:

• The first between 9 am and 5:30 pm. If you would like the cleaning service at a specific time during your stay, please inform our reception team.
• The second daily service occurs between 6:30 pm and 10:00 pm.
• Bed sheets are changed every 2 days, if you wish to have them changed daily please contact the reception team.
• If you wish to reuse the towels you can leave them on the hangers or electric towel rack.

If you do not wish to use this service, please place the “DO NOT DISTURB” card outside your room door. If you need any extra blankets, feather pillows, cribs, information concerning lost and found items or stationery, please contact Reception by dialling “9” on the telephone in your room.

HAIR DRYERS

Hair dryers are available in all rooms in the bathrooms.

IRON AND IRONING BOARD

If you need an iron or ironing board, please contact the reception team using the number “9” on the telephone in your room, which will deliver it to your room, subject to availability. This service is free.

INTERNET

The hotel has fast and free internet available to all guests, both in public areas and in the rooms of the hotel.
The network is “Sublime Lisboa Guest” and the  password is sublimelisboa .

KEY/ELECTRONIC CARD

Room keys are magnetic. They are valid from the moment they are delivered at check-in until 12:00 on the day of departure. They must not be kept with cell phones and must be returned to Reception upon check-out. If you lose your room key, please inform Reception immediately. In case of difficulty or need for late departure, please contact Reception using the number “9” on your room phone.

LOST AND FOUND

The hotel has a lost and found section under the responsibility of the Housekeeping department. According to local regulations, lost and found items that are not valuable will be kept for a period of three months.
After this period, the items will be disposed of. Valuable items will be turned over to the police after a period of six months.

LUGGAGE ASSISTANCE

If you need assistance with your luggage, please contact Reception by dialling “9”on the telephone in your room.

LUGGAGE SERVICE

Our reception staff is available to assist you with your luggage at any time of the day. The hotel has a secure storage room to store your luggage after check-out should you need to do so.
Please contact Reception by dialling “9” on the telephone in your room.

MAINTENANCE

If something is not working properly, please contact Reception by dialling “9” on the telephone in your room.

NEWSPAPERS

It is possible to order newspapers through Reception.
International newspapers can be ordered 24 hours in advance. An additional fee will be charged on your room bill. Please contact Reception by dialling “9” on the telephone in your room for more information.

NO SMOKING POLICY

Sublime Lisboa is a non-smoking property.
If you smoke inside your room during your stay, a fee of 250€ will be charged on your room bill for extra cleaning and purification. We thank you in advance for your understanding

PHONECALLS

To access an external line, local or international, please contact the reception team using the number “9” on the telephone in your room.

For inter-room calls, simply follow the directions below:

FROM ROOM

Nº1 to 16 = “12” + Room number.

PRIVATE BAR

Your room is equipped with a Private Bar service. Control and replacement is carried out on a daily basis and any products consumed will be charged to your account.

PLAYGROUND

There is a children’s playground 15m from the hotel, in Parque Eduardo VII. For directions, please contact the reception team using the number “9” on the telephone in your room.

PILLOWS

For your comfort, we offer a wide selection of pillows, such as  goose feather, orthopedic pillow and cotton pillow. Please contact Reception by dialling “9” on the telephone in your room.

PARKING

There is a parking lot available for guests staying at the hotel.
There are parking lots in the area around the hotel.
For your comfort, we have a Valet Parking service.
We recommend that you do not leave valuables inside your vehicle. The hotel is not responsible for the thefts of objects or other damage caused within the parking lot.

PET POLICY

Sublime Lisboa is a small animal friendly hotel. For the convenience of all guests, your pet must be on a leash at all times when taking it for a walk. Please pick up all of your pet’s waste and help us provide the cleanest and most hygienic accommodation possible. A security deposit of €150 will be required upon check-in for any possible damage that may occur during your stay.
A fee of €50 will also be charged for any extra cleaning needed.

RESTAURANT/BAR

Our Restaurant/Bar Davvero is located on the ground floor (0) and serves food and drinks from 7 am to 10:30 pm. For reservations or if you need any additional information, please contact Reception by dialling “9” on the telephone in your room or click on the link: LINK

ROOM SERVICE

Delicious and nutritious meals and snacks are available 24 hours a day in your room, and you will find many options on our Room Service Menu. Please contact Reception by dialling “9” on the telephone in your room or click on the link: LINK

RELIGIOUS SERVICE

For information on the location of religious temples and ceremony timetables, please contact Reception by dialling “9” on the telephone in your room.

RECEPTION

Our Reception is open 24 hours a day. For any information please contact Reception by dialling “9” on the telephone in your room or go to the ground floor (0).

SECURITY

The safety and security of our guests is of utmost concern to us. Please familiarize yourself with the guidelines provided in this directory. Should any security needs arise, please contact Reception by dialling “9” on the telephone in your room for immediate attention.

SCALES

The hotel provides luggage scales upon request. If you need any additional assistance, please contact Reception by dialling “9” on the telephone in your room.

SAFES

All rooms are equipped with a safe at no additional cost. Sublime Lisboa is not responsible for any valuables left outside of the safe in your room.
These safes are there for your convenience only. If you wish to leave valuables, we recommend the safe at Reception.

SAFETY TIPS FOR TRAVELERS

Close all doors and windows when you leave your room. Please do not leave your room key on restaurant/bar tables to ensure the safety of your belongings.

SERVICE DIRECTOR

If you need to speak with the director of services, please contact our reception staff by dialling “9” on the telephone in your room.

SAFETY

The safety and protection of our guests is of our utmost concern. We ask that you familiarize yourself with the guidelines provided in this directory. If any security needs arise, contact the reception team on the number “9” for immediate attention.

SEWING SERVICE

Depending on the type of intervention, the housekeeping team can help with sewing issues at an additional charge. Please contact Reception by dialling “9” on the telephone in your room.

SHOE SHINING SERVICE

The Sublime Lisboa has a shoe-shining service. Please contact Reception by dialling “9” on the telephone in your room.

SPA

Sublime Lisboa has a partnership including special prices with Clube VII – Health, Fitness & Racquet Club. To take advantage of this service please contact reception by dialling “9” on the telephone in your room.

TELEPHONE CALLS

To access an external line, dial “0” and then the number you wish to call (for local calls only).

For international calls please contact Reception by dialling “9” on the telephone in your room.

For inter-room calls, simply follow the directions below:

FROM YOUR ROOM
No. 1 to 16 = dial “12” + Room No.

TENNIS COURT

There are tennis courts 10 minutes from the hotel, which can be reserved at an additional cost. Please contact Reception by dialling “9” on the telephone in your room.

TURNDOWN SERVICE

A turndown service is available every evening. Remember to be environmentally friendly and put your used towels on the towel racks. If you do need them replaced, please leave the towels on the bathroom floor.

TAXIS AND TRANSFERS

Please contact Reception by dialling “9” on the telephone in your room to request a taxi or a transfer service.

TEMPERATURES (AVERAGE)

WHEELCHAIR ACCESS

Some rooms have been specially built so that people with reduced mobility may access them. Please contact the reception team by dialling “9” on the telephone in your room for more information.

WAKE UP SERVICE

Please contact Reception by dialling “9” on the telephone in your room to receive a wake-up call.